Private Policy

Here at Skate Sale Ltd we are fanatical about customer service and as the customer we want you to know that we will do everything in our power to ensure you receive highest level of service - always!

What We Know About You
If you have bought something from http://www.rawk.co.uk we will have collected your email address, phone number, address and credit card details. Your credit card details will only be stored for a maximum of 28 days. If you choose to deliver items to a third-party (such as a friend or relative) we will have their name and address. Information is only used to help us deliver the parcels and contact you. From time to time you may wish to receive our newsletter and special offers. You also have complete control over the information we store about you, at any time you have the right to ask us to delete any personal details stored.

Keeping It To Ourselves
We are committed to ensuring that all your personal information that is collected when ordering is kept private and confidential.

Our website uses the strongest commercially available level of encryption to ensures that your transactions are secure and your information cannot be shared with anyone but Skate Sale Ltd.

Cookies
You may have heard of Cookies, no, not the chocolate chip kind! Cookies are small amounts of information sent to your web browser by a web server. They cannot harm your machine in any way as they are small text files with simple information in them, they do not contain any personally identifying information.

All Cookies do is keep track of the items in your shopping basket and act as place markers when you move around the site, that way we can ensure you receive the best possible shopping experience.

If you are concerned about anything to do with our site, please phone us anytime on 01202 679966 and we'll be happy to talk through any issues with you.

What We Do With Your Information
In addition to processing your order, we also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may also send you an occasional newsletter if we think it will be of interest to you, if you don't want to receive a newsletter, simply send us an email to sales@rawk.com and we will cancel it for you.

We will NOT exchange, sell or give away your personal details to other companies. Your email address is used solely by yourself, for purposes of logging into your account, and us for emailing you regarding your orders and to update you with our newsletter.

Who Else Sees Your Information
We may have to disclose some of your information to service suppliers to help complete your order. These parties include Royal Mail and our couriers.

Your Consent
By using our website you consent to us using the personal information you have given to Skate Sale Ltd, as outlined in this Privacy Policy. If you are concerned about anything to do with our site, please phone us on 01202 679966 and we'll be glad to talk through any issues with you.

Cookies and IP Addresses
When you visit this website, we may send you a cookie. A cookie is a small file which is placed on your computer or device, the different types of cookie that may be used are detailed below.

1. Essential Cookies 

These cookies are essential for the running of a website, without the use of these cookies parts of a website would not be able to function.

2. Analytical Performance Cookies 

These types of cookies are used to monitor the performance of a website and how it is used. These cookies provide information that helps improve usability and also to identify any areas that may need maintenance.

We may also track IP addresses, this is a number that can identify an Internet Service Provider and country location. It cannot provide personal information.
Controlling the use of Cookies

You are not obliged to accept cookies and may modify your browser so that it will not accept cookies. The browser you use not only allows you to see the cookies that you have got but also allows you to control their use.

You can control them by allowing them, deleting them individually or deleting all of them. You can also set your browser to not accept cookies altogether. If this option is selected, you should be aware that many websites will not function properly or at all.

It may be possible to set your browser to not accept cookies and ask for your consent before each cookie is set on your device. This gives you control over what is set on your device, however has the drawback of slowing down your browsing experience.

There are different levels of control too. You are able to prevent just third party cookies being deployed, and some even allow you to block specific companies you do not wish to deploy a cookie, instead of selecting all companies.

In order to manage your cookies, please select your browser from the list below and follow the instructions:
  • Internet Explorer http://support.microsoft.com/kb/196955
  • Firefox http://support.mozilla.com/en-US/kb/Enabling%20and%20disabling%20cookies
  • Chrome http://www.google.com/support/chrome/bin/answer.py?answer=95647
  • Safari http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html
  • Opera http://www.opera.com/browser/tutorials/security/privacy/
Mobile devices:
  • Android http://www.google.com/support/mobile/bin/answer.py?hl=en&answer=169022
  • Safari http://support.apple.com/kb/HT1677
  • Windows Phone http://www.microsoft.com/windowsphone/en-us/howto/wp7/web/changing-privacy-and-other-browser-settings.aspx
  • Blackberry http://docs.blackberry.com/en/smartphone_users/deliverables/3200/Turn_off_cookies_in_the_browser_60_1072866_11.jsp
Flash Cookies
If you access any part of this website that uses Adobe Flash Player, a small Flash Cookie may be used. The purpose of using these cookies is to store your flash player preferences and enhance your browsing experience.

Flash Cookies are stored on your computer in a similar way to standard cookies, except they are stored in a different location. Due to this, it is not possible to block or manage Flash Cookies directly from your browser.

In order to manage or delete Flash Cookies, please visit the Adobe website, which provides full information by clicking here.

Useful Information About Cookies
Further information about cookies can be found on the following websites:
  • All About Cookies http://www.allaboutcookies.org/
  • Your Online Choices http://www.youronlinechoices.com/uk/your-ad-choices
  • Information Commissioners Office http://www.ico.gov.uk
  • Direct Marketing Association http://www.dma.org.uk/
  • Microsoft Cookies Guide http://www.microsoft.com/info/cookies.mspx

The Information We Collect
The only information this website collects is the information you enter into one of our order, sign up or contact forms. By entering details into these forms you are agreeing to our Terms and Conditions (available upon request) and allowing Skate Skate Ltd and its partners to use that information to the level that UK law allows. All users of this site must agree to our Terms and Conditions of Use and this Privacy Policy before using this Website.

Our Website may use software features known as 'cookies', which are small pieces of data that are stored on your hard drive when accessing a website. They are akin to identity cards, and we may use them as follows: a) to allow us to know when users return to our website and which pages or services you access while there; and b) to gather information on an aggregate basis in order to identify the most popular areas of our Website and make it easier for users to access them.

You are encouraged to visit our Website and make enquiries in relation to our products and services.

Disclosure of Information
We want you to feel free to use and explore our Website without worrying about whether your visit will generate unwanted sales or marketing activity such as junk mail or spam.

Skate Sale Ltd complies with the Data Protection laws in the United Kingdom. We take all reasonable care to prevent any unauthorised access to and use of your personal data.
Our staff and those working for our agents and contractors maintain a responsibility to keep your Personal Information confidential and will only use it to offer relevant products and services related to your enquiry or order.

Whilst any Personal Information that we use to provide or promote our services to you will not be passed to any third party organisation for marketing purposes, on occasion your details may be shared by Skate Sale Ltd approved contractors or agents, in order to inform you and / or produce relevant services.

If you do not wish to receive this information from Skate Sale Ltd or our associates or wish to delete Personal Information you have submitted through the Website please send an email to us at hello@rawk.co.uk.

We reserve the right to disclose personal data to any third party which has a legal right to request such information.

If a third party acquires control or the business of Skate Sale Ltd, we may transfer personal data we then hold to that third party.


Security of Data
We will provide the same protections in respect of any electronic communications received from you as those employed in respect of information received by post and telephone.

Links to Other Sites
If you use a link on this Website to take you to another site, your privacy will not be protected in accordance with this policy. You will need to check that websites own privacy statement.

We make no representations as to the accuracy or any other aspect of information contained in other websites.

Consent and Changes to the Privacy Policy
By using this Website you consent to our collection and use of your Personal Information as stated above.

We want you to be aware of the information we collect and how we use it at all times.
If we need to change our Privacy Policy we will post the changes on this page, and may place notices on other pages of the website to draw your attention to any change. Continued use of the Website will signify that you agree to any such changes.

Validation
The Skate Sale Ltd website validates as strict XHTML and the CSS validates as an interoperable Web page. W3C is the world wide web authority regarding standards and compliance for websites.